Service Idea-Corebai Microelectronics (Beijing) Co., Ltd

FAQ

Here are the most popular FAQs to help you improve your skills and solve problems.

How should I order products?

Choose how you want to place your order

Online: This is the most flexible and fast way to order, and products can be delivered as fast as the next day.

Phone: Our friendly customer service team will be there to make sure you get the products you need.

Email: We will take care of your needs immediately.

Fax: We will begin processing your order as soon as we receive your fax.
How can I track my orders?

You can use our parcel tracking service to check the progress of your order delivery and find out when your parcel will arrive. Here you can find all the information about the relevant order, saving you time and effort.

Our delivery process has 5 steps. You can check the status of your package through our tracking service:

Order received: Once you have placed your order with us, we will pack it up and wait for the courier to pick it up.

Delivery: When your parcel leaves our warehouse, the status will show that the courier has picked it up and has entered the wider delivery network.

Handover: If your parcel requires more than one courier, we will show the handover in the delivery status so that you know exactly who the courier information is.

Fulfillment: Your order is being fulfilled.

Delivered: We will confirm that your order has been delivered.
How should I start a return?

You can request a return online through your order history in My Account. You need to register to access My Account.

Quick steps

Step 1: Log in – click on 'My Account' in the top navigation bar

Step 2: Click on "View All Orders"

Step 3: Select the relevant order and click Return

Step 4: Select the relevant products you want to return, enter the quantity and reason for the return, and click Return these products

Step 5: You will see your return number and receive an email from the customer service team informing you of the next steps

When requesting a return, please note the following:

Be sure to wrap the product in its original packaging, attach the relevant invoice, and then pack it properly and note the return order number.

You are responsible for properly packing, labeling, and shipping items to us in accordance with all applicable laws and regulations, including those relating to the carriage of dangerous goods.
How should I apply for an invoice?

You can request an invoice by following the steps below:

Log in to My Account

Click on "Order Details" under "My Orders"

Add your account details

Go to 'My Account'

Click on "Request Invoicing" under "Orders"

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